We have seen some interesting differentiators used in winning outsourcing deals in the last decade:
Technology based
1. Communication/Connectivity technologies
2. Internet technologies
3. Emerging technologies????
Event based
1. Y2K
2. Dot.Com
People-based
1. # of graduates (engineers)
2. Talent pool
Business/Economic based
1. Manufacturing -> Services
Quality based
1. Quality certifications leading to claims on Industrialized/factory model for delivery
Cost based
1. Labor arbitrages
2. Factor costs based on countries
Risk based
1. Shift and degree of accountability and ownership changes
What is the next dominating set of factors that could (re)shape the IT outsourcing industry?
- Politics (Regulation, taxation of outsourcing industry, and other trade impediments)
- Economics (Inflation, Exchange rates,....)
- Social structures (Free agents as opposed to employees of organization, ???)
-????
Friday, February 5, 2010
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